Refund policy

Because each LoveBug & Co. item is custom-made using your personal photos, we do not accept returns, exchanges, or cancellations once production has begun.

Please review your uploaded photos carefully before placing your order. We are not responsible for image quality issues caused by blurry, low-resolution, cropped, or incorrectly uploaded photos.

If your order arrives damaged, defective, or we made an error while creating your item, please contact us within 7 days of delivery at hellolovebugco@gmail.com with your order number and clear photos of the issue. We will review the order and, when appropriate, provide a replacement at no additional cost.

Refunds are generally not issued for personalized items unless we are unable to provide a suitable replacement.

Shipping charges are non-refundable unless the error was ours.

For questions before ordering or concerns about an existing order, contact us at hellolovebugco@gmail.com